AthealthCE.com - Frequently Asked Questions
What are the advantages of distance learning?
Distance learning provides you with the ability to access courses quickly, efficiently, and independently.
- Choose from a wide variety of continuing education courses, available when you're ready - 24/7 365 days a week.
- Take a course during the day or night, from your home or office.
- Save time and money by eliminating travel costs, seminar/conference costs, lost office appointments.
- Receive your CE certificate online immediately after completing your course.
- Take advantage of in-depth courses created by experienced professionals.
Where do I find information on the CE approvals for the courses?
Our courses carry a wide variety of CE approvals. Click here to find out the CE approvals for our courses.
Will my state licensing board accept online continuing education courses?
Continuing education requirements for mental health practitioners vary considerably from state to state and can change frequently. Click here for information on how to contact your state board or national organization if you are uncertain about your state's requirements.
How do I register for a course?
Click on Catalog in the left navigation bar to review a menu of the courses. Click on a course title to read a description of the course and scroll down to view the CE approvals for that course.
When you have decided which course(s) you would like to take, click on Register in the left navigation bar. If you are a new participant, click on the Register Now button under the New Participant category. If you have taken a course previously, enter your e-mail and password in the box for Returning Participants. This will take you to Step 1 of the registration pages.
Step 1: If you are a New Participant, complete the registration form, including your license state and license number. If you are a Returning Participant, the form has been prefilled based on your existing profile. If you would like to change any information, you may do so on this page. Click Continue at the bottom of the page to move on to Step 2.
Step 2: If you have an organizational code, enter it in the box at the top of the page. Not everyone will have an organizational code, and if this doesn't apply to you, leave the box blank. Our new registration system allows you to purchase as many courses as you would like at the same time. If you see Registered by a course title, this means that this course is already in your account. Select the courses that you want to purchase and click Continue at the bottom of the page to move on to Step 3.
Step 3: This page will give you a summary of the courses you have selected and an invoice total, including tax, if any. Enter the requested credit card information (no punctuation marks or spaces in your credit card number) and click Continue at the bottom of the page to complete your registration. Click the Continue button only once. It may take up to 45 seconds to place your order.
Course Registration Complete: This page will give you a summary of your personal/professional information, the invoice/payment total, and individual course information. Print this page as a receipt for your records. You can click on the Begin button at the bottom of the page to go to your CE account and begin your courses. If you do not have time to take a course immediately, log out and access your courses another time.
Once you have registered properly, you will receive an automatically generated PURCHASE CONFIRMATION in your e-mail with instructions on how to access and take your course(s).
How secure is the purchase transaction?
We are a VeriSign secure site. Security is provided by VeriSign at 128-bit encryption for all credit card transactions. Click on the VeriSign seal on our CE home page at http://www.athealthce.com to verify that we are VeriSign secured.
Can I take a course using the same e-mail and CE account as someone else?
No. You will need to have your own CE account and use your own e-mail address. If you use another person's CE account, their professional information will be replaced by your information, and we will have no way of knowing who completed which courses. In the event that one of you is audited, we would not be able to support your continuing education with your licensing board.
How do I login to the CE site? I am using the correct e-mail and password, but I can't login.
You can't login on the CE site at http://www.athealthce.com - even though your e-mail and password are correct - because you have not purchased any courses, and there are no courses in your account to login to. Once you register for a course, you will be able to use your e-mail and password to access your course.
Once I am registered for a course, how do I login and access my course? I won't have time to take my course when I register.
To access your course, click on http://www.athealthce.com
In the left hand menu bar, click on Login. This will take you to the login page where you should type in your e-mail address and your password and select the login button. This will take you to the Welcome page.
On the Welcome page, click on the course title. This will take you to the Course Description page. In the upper right hand corner, there is a Begin button. Click on Begin, and this will take you to the Syllabus. Click on the links in the Syllabus to access the various sections of your course.
How do I print my course?
Login with your e-mail and password. This will bring up a Welcome page with a list of your courses. Click on the course title. This will take you to the course description page. Click on the Begin button in the upper right corner. This takes you to the Syllabus. In the Syllabus, click on Title/Print Version. You will see a printer icon with the words "Print this course." Click on the icon. This will open up a new window with the print version. Wait until the new window fully loads the print version. Then use the right-click button on your mouse. A menu box should appear. Scroll down to the print function and click on print. This should allow you to print the entire course. To print the test, click on the links to access the test. Then use the right-click button on your mouse and print the same way you did for the course.
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Do I have to complete a course at a single sitting?
No, you do not have to complete your course at a single sitting. You can login as many times as you want to review the material, complete your course, or print an additional certificate or letter of completion.
What if I need to leave my course before I'm finished?
If you want to leave a course before you have completed it, click on 
located at the top of the page. By clicking the bookmark icon, your current place within the course will be saved. Upon your next login to the course, the bookmarked page will automatically appear. If you want to view pages that you looked at previously, click on Syllabus in the left navigation bar.
To remove your bookmarks, go to
MY PROFILE and select Clear Bookmarks.
What if I need to leave my test before I'm finished entering my answers?
The system allows 20 minutes for you to complete the exam before it times-out. If you are interrupted while taking the test or need additional time, just click on the Bookmark Test button at the bottom of the test page. This will save your answers. You can then login at a later time and complete your test. If you don't bookmark your answers, and the test times-out, the system will not record your answers when you select the Submit button, and you will need to retake the test.
Once you have completed the test, be sure to click on the Submit button at the end of the test. If you do not select Submit at the end of the test, the system will not record your answers or score your test.
To receive CE credit for a course, you must complete the online test and the course evaluation.
How do I print attachments?
You can print attachments by clicking on the print button on the top of your browser window. If you use Microsoft Explorer, you can also right-click on your mouse and select "Print".
What is a passing score on the CE test?
You must score 80% on the CE test. If you don't pass the first time, you can re-take the test. You can also print out a copy of the test prior to reading the material. The test is not meant to be punitive. The purpose of the test is to reinforce the learning.
Why is there a score on my course evaluation?
Due to the design of the software, the system appears to score your evaluation. With regard to the evaluation - there are no right or wrong answers (except that you must confirm that you are the person who has read the material and completed the exam). Your responses to the evaluation are not related to the score on your CE test. We want candid answers to the evaluation even though it may look like some of those answers are "wrong."
How do I find out which of the courses in my account are complete and the dates?
Click on Login in the left navigation menu. Login using your username and password. This will bring up a menu of the courses in your account.
In the left navigation menu, click on My Progress, and then use the drop down arrow box (at the top of the page) to select any course title to see the course status. Click on the course title when it appears below in the course status box. This will open a new window with a screen that gives the course grade and status, including the date you completed the course.
How do I print my certificate? I've finished my course and completed the test and evaluation.
You can print your completion certificate(s) from the course management system as follows: Go to http://www.athealthce.com, and click on Login in the left navigation menu. Login using your username and password.
In the left navigation menu, click on My Progress, and then use the drop down arrow box (at the top of the page) to select the course title for the course you have completed. Then, click on the course title link when it appears below in the course status box. This will bring up a screen that gives the course grade and status. Click on Print Certificate to receive your certificate. To get the Letter of Completion for the APA and most state psychology boards, click on Click Here for Letter of Completion View, which is located at the bottom of the certificate. Repeat the process for additional certificates/courses.
Some people report that they have difficulty printing with Firefox so we recommend that you use Internet Explorer to print your certificate.
How do I register for another course? When I try to register, I get a message that says I have already taken the course, but I haven't taken the course.
If you are a returning participant, be sure that you register as a Returning Participant rather than as a New Participant. Go to http://www.athealthce.com, and click on Register in the left navigation menu. Do not try to register as a New Participant because you already have an account. Use the box for Returning Participant and enter your e-mail and password to login. This will take you to the registration page, and the registration form should be filled in with information that you previously provided. Select the course you want from the drop-down menu and proceed to register.
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Why isn't the course I want in my drop-down course menu on the registration page?
This is because you probably registered for the course previously, and the course is already in your CE account. Once you register for a course, the system automatically removes it from your personal registration menu so that you don't register for the same course twice.
What if I want to take the same course twice?
In order for our CE records to be accurate, we cannot delete a previously taken course from your account. If you want to take the course again, you will need to create another account using another e-mail address or call us and we will void (but not delete) your old account and set you up with a new account using your same e-mail address.
However, keep in mind that your licensing board may not accept the same course twice.
Should my cookies be enabled?
Yes, your cookies should be enabled so that the system can remember your login and record your CE test information.
What is your refund policy?
To find view the refund police for each individual course, click on the title to the course in the catalog. This will take you to the Course Description page. Scroll down to the Refund Policy link and click on the link to read the refund policy.
How do I change my account information?
After you have logged in to e-Campus, you can click on
MY PROFILE on the left hand side of the screen. MY PROFILE contains all your demographic information, including addresses, professional license/certificate number, specialties, and other background information. You can edit/update this information at your own leisure.
What if I forget my username or password?
If you forget your username or password, click on the link "Click Here to Look It Up", located below the username and password fields. This link takes you to an area where you can submit your e-mail address to receive your username and password automatically. If this doesn't work, give us a call, and we can help you look it up.
What if I have special needs?
If you have a special need due to a disability, please e-mail your questions or requests to support@athealth.com or call 888.284.3258.
How do I contact Athealth?
Send an e-mail to support@athealth.com or call us at 888.284.3258. We are located in the Seattle area. Our office hours are M-F from 9:00am to 5:00pm Pacific Time. If you leave a voice message, please be sure to speak slowly and spell your name so that we can look up your account. We are always happy to help you and welcome your questions!
Page last modified or reviewed on April 12, 2010